Customer Service Etiquette Training
If your company's employees interact with clients and customers, they need to have certain skills to be effective. Dick Blake provides customer service training for personnel in offices, hospitals, hotels, restaurants, and country clubs. His customer service etiquette program can be tailored to fit any service-oriented industry as well as any size organization.
Dick Blake has been conducting etiquette programs for institutions in service, hospitality, and healthcare for over 3 decades. Throughout that time, he has been able to observe that employee effectiveness and total quality management determine customer loyalty and, therefore, are a must for everyone involved in the service industry. He created a customer service etiquette program with its foundation in the principles of etiquette through years of research and development along with hands-on experience.
Improve Employee Performance
This modern approach to a classic topic creates a new standard of customer service excellence. The goal of Dick Blake's program is simple: improve employee performance and productivity in a manner that reflects the sophistication of the establishment. His simple but specific tips for achieving service excellence empower each employee to create a service persona with consistent and lasting results. The four basic components are how to think, speak, look, and act to achieve service excellence.