Dick Blake School of Ballroom Dance & Etiquette

(216) 765-3264

By Appointment Only, 7 Days a Week

Customer Service Etiquette Training


Customer Service Etiquette Training

If your company's employees interact with clients and customers, they need to have certain skills to be effective. Dick Blake provides customer service training for personnel in offices, hospitals, hotels, restaurants, and country clubs.  His customer service etiquette program can be tailored to fit any service-oriented industry as well as any size organization.

The Program

Dick Blake has been conducting etiquette programs for institutions in service, hospitality, and healthcare for over 3 decades. Throughout that time, he has been able to observe that employee effectiveness and total quality management determine customer loyalty and, therefore, are a must for everyone involved in the service industry. He created a customer service etiquette program with its foundation in the principles of etiquette through years of research and development along with hands-on experience.

Improve Employee Performance

This modern approach to a classic topic creates a new standard of customer service excellence. The goal of Dick Blake's program is simple: improve employee performance and productivity in a manner that reflects the sophistication of the establishment.  His simple but specific tips for achieving service excellence empower each employee to create a service persona with consistent and lasting results. The four basic components are how to think, speak, look, and act to achieve service excellence.


Office Etiquette


Humorous & Dynamic

You only get one chance to give customers a first impression of your establishment. Experience this uniquely humorous and dynamic approach to customer service and present your employees in the most favorable way possible with these high-powered service solutions. By training your employees in the art of good manners and the rules of proper etiquette, you create a more productive, friendlier environment for both customers and staff.

Set an example with customer service etiquette training and enhance your service reputation!

Training Provided For:

  • The Cleveland Clinic
  • The United States Air Force
  • Eaton Corporation
  • The Ritz-Carlton Hotel
  • Mercedes-Benz
  • McDonald's
  • Beachwood City Hall Employees
  • And More

Etiquette Courses Taught:

  • Case Western Reserve University
  • Cuyahoga Community College
  • The University of Akron
  • Cleveland State University

Related Links

Restaurant Service Etiquette Training 
In-Service Etiquette Training
Sales Etiquette Training
Office Etiquette Training