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  • Manners Make a Difference!

    Customer Service Etiquette Speaker & Trainer

    Offices · Hospitals · Hotels · Restaurants · Country Clubs

    “Courtesy Pays Dividends”

    Dick BlakeI have been conducting etiquette programs for institutions in service, hospitality and health care for over three decades.  Throughout that time, I have been able to observe that employee effectiveness and total quality management determine customer loyalty and, therefore, are a must for everyone involved in the service industry.  I created my Customer Service Etiquette Program with its foundation in the principles of etiquette through years of research and development along with hands-on experience.

    This modern approach to a classic topic creates a new standard of customer service excellence.  The goal of my program is simple: improve employee performance and productivity in a manner that reflects the sophistication of your establishment.  My simple but specific tips for achieving service excellence empower each employee to create a service persona with consistent and lasting results.  The four basic components are how to think, speak, look and act to achieve service excellence.

    You only get one chance to give customers a first impression of your establishment.  Experience this uniquely humorous and dynamic approach to customer service and present your employees in the most favorable way possible with these high-powered service solutions.  By training your employees in the art of good manners and the rules of proper etiquette, you create a more productive, friendlier environment for both customers and staff.  Set an example with Customer Service Etiquette training and enhance your service reputation!

    I have provided Customer Service Etiquette training for The Cleveland Clinic, The United States Air Force, Eaton Corporation, The Ritz-Carlton Hotel, Mercedes-Benz, McDonald’s, Beachwood City Hall employees and many more.  I have also taught etiquette courses at Case Western Reserve University, Cuyahoga Community College, The University of Akron, and Cleveland State University.  A full list of clients can be provided upon request.

     My Customer Service Etiquette program can be tailored to fit any service-oriented industry as well as any size organization.

    Customer Service Etiquette Commercial
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    Customer Service Etiquette Commercial 2
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    Dick BlakeDick Blake